Privacy Policy

Gray Cup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at graycup.in and make purchases through our online store.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2.1 Account Information

When you create an account on Gray Cup, we collect:

• Email address (used for login and communication)
• Password (stored securely using industry-standard encryption)
• Full name
• Phone number
• Shipping and billing addresses

2.2 Order Information

When you make a purchase, we collect:

• Products ordered and quantities
• Shipping address and delivery preferences
• Order history and transaction details
• Communication related to your orders

2.3 Payment Information

We use Cashfree Payments as our payment gateway. When you make a payment:

• Payment details (card numbers, UPI IDs, net banking credentials) are processed directly by Cashfree and are never stored on our servers
• We only receive transaction confirmation, payment status, and a reference ID from Cashfree
• Cashfree is PCI-DSS compliant and uses bank-grade security for all transactions
• For more information, please refer to Cashfree's Privacy Policy

2.4 Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Order Fulfillment: To process, ship, and deliver your orders
• Account Management: To create and manage your Gray Cup account
• Customer Support: To respond to your inquiries and provide assistance
• Communication: To send order confirmations, shipping updates, and important notices
• Marketing: To send promotional offers and newsletters (with your consent)
• Improvement: To analyze usage patterns and improve our website and services
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processing: With Cashfree Payments to process your transactions securely
• Shipping Partners: With courier and logistics companies to deliver your orders
• Service Providers: With third-party vendors who assist us in operating our website and business (e.g., hosting, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for sharing

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure password hashing for account credentials
• Regular security audits and vulnerability assessments
• Limited access to personal data on a need-to-know basis
• PCI-DSS compliant payment processing through Cashfree

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have the following rights regarding your personal information:

• Access: You can access and view your account information by logging into your Gray Cup account
• Update: You can update your profile, addresses, and preferences through your account settings
• Delete: You can request deletion of your account by contacting us at [email protected]
• Opt-out: You can unsubscribe from marketing emails using the link provided in each email
• Data Portability: You can request a copy of your data in a machine-readable format

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your cart items and preferences
• Analyze website traffic and usage patterns
• Improve website performance and user experience

You can control cookie settings through your browser. However, disabling cookies may affect some functionality of our website.

Our website integrates with the following third-party services:

• Cashfree Payments: For secure payment processing. View Cashfree Privacy Policy
• Shipping Partners: For order delivery and tracking
• Analytics Services: For website usage analysis

These services have their own privacy policies, and we encourage you to review them.

We retain your personal information for as long as necessary to:

• Maintain your account and provide services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Support business operations and analytics

Order and transaction records are retained for a minimum of 8 years as required by Indian tax and accounting laws.

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.