Privacy & Security
Last updated: August 24, 2026
Our Commitment to Privacy
Gray Cup Enterprises Private Limited (“Gray Cup”, “we”, “us”) operates graycup.in. This policy describes what personal information we collect from customers and website visitors, and how we use it.
Information We Collect
We collect the following types of information:
- Account Information: Your name, email, and authentication details when you create an account.
- Order Information: Shipping address, phone number, and order history when you place an order or subscribe to a product.
- Payment Information: Payments are processed by our payment partner, Cashfree. We do not store your card, UPI, or bank account details on our servers.
- Support Communications: Messages you send us via email, phone, or our in-app chat (Intercom), including for customer support and order-related enquiries.
- Usage & Device Data: Information about how you use our website, such as pages visited and the device and browser you use, collected via analytics tooling.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders and subscriptions
- Communicate with you about your order, account, or enquiries
- Provide customer support
- Improve our website and product offering
- Detect and prevent fraud or abuse
- Comply with legal and tax obligations
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All traffic to our website is encrypted with SSL/TLS.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including any retention required to meet our legal, accounting, or tax obligations.
Third-Party Services
We share information with trusted third parties only as needed to run our business: our payment processor (Cashfree) to process payments, courier partners to deliver your order, our support chat provider (Intercom) to handle enquiries, and analytics providers to help us understand site usage. We do not sell your personal information.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to our processing of your information
- Request a copy of your information in a structured, machine-readable format
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or want to exercise any of your rights, contact us at office@graycup.org or by phone at +91 8527914317.