Return & Refund Policy

Last updated: August 23, 2026

General Policy

Gray Cup sells perishable food products (tea, coffee, and related goods), so we do not accept general change-of-mind returns. We do not offer returns or refunds simply because you no longer want an item you ordered.

When a Refund Is Available

We will issue a refund or replacement if your order arrives damaged, spoiled, defective, or otherwise not fit for consumption, or if there was an error on our part in fulfilling your order. Contact us within a reasonable time of delivery with your order number and a description (and photos, where relevant) of the issue, and we will review your claim.

How Refunds Are Issued

Approved refunds are issued to your original payment method through our payment processor. Once approved, refunds may take up to 7-10 business days to reflect, depending on your bank or payment provider.

Repeated Refund Claims

Refund claims are reviewed individually and in good faith. However, if a customer repeatedly reports issues with orders that do not reflect a verifiable product or service problem, we reserve the right to decline further refund requests and, after three such claims, to stop accepting future orders from that customer.

How to Request a Refund

Email your order number and the issue with your order to office@graycup.org. We will get back to you with next steps.