Terms of Service

Last updated: August 24, 2026

1. Introduction

Gray Cup Enterprises Private Limited (“Gray Cup”, “we”, “us”) operates graycup.in, an online store for tea, coffee, and related products. By placing an order or otherwise using this website, you agree to these Terms of Service.

2. Company Information

Gray Cup Enterprises Private Limited is a company incorporated in India under the Companies Act, 2013 (CIN: U47211DL2025PTC457808, GST: 07AAMCG4985H1Z2, IEC: AAMCG4985H, FSSAI License: 23326008000195). We are engaged in the sourcing, packaging, and trading of tea, coffee, and spices.

3. Orders & Payment

Placing an order is an offer to buy the selected products at the price shown at checkout. Payments are processed securely through our payment partner, Cashfree; we do not store your card or bank details. We reserve the right to cancel or refuse any order, including for suspected fraud, pricing errors, or stock unavailability, in which case any payment already made will be refunded.

4. Shipping

Shipping charges, estimated delivery timelines, and serviceable locations are shown at checkout before you pay. Delivery times are estimates and may vary due to courier delays or circumstances outside our control.

5. Returns & Refunds

Our return and refund terms are set out in our Return & Refund Policy, which forms part of these Terms of Service.

6. Accounts

Some features, such as order tracking and subscriptions, require an account. You are responsible for keeping your login credentials confidential and for all activity under your account.

7. Product Information

We try to keep product descriptions, images, pricing, and availability accurate and up to date, but errors can occur. Product images and descriptions are for illustrative purposes; actual products may vary slightly (for example, due to seasonal harvest or batch differences typical of agricultural products).

8. Prohibited Uses

You agree not to misuse this website, including by attempting unauthorized access to our systems, interfering with other users' access, or using the site for any unlawful purpose.

9. Limitation of Liability

To the extent permitted by law, Gray Cup is not liable for indirect or consequential losses arising from your use of this website or our products, beyond the value of the relevant order.

10. Changes to These Terms

We may update these Terms of Service from time to time. Changes take effect once posted on this page.

11. Governing Law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of Delhi, India.

12. Contact Us

Questions about these Terms of Service can be sent to office@graycup.org or by phone at +91 8527914317.